Header

FAQ

What is this? Where am I??

This is where you can purchase and watch the action/comedy, "Hang Loose" starring Kevin Wu aka YouTube's KevJumba, Dante Basco, and Justin Chon.

Oh nice.  Well then, how do I buy it?

It's simple. It's a video player, just like YouTube, except there's a built in paywall where you can purchase the movie in a few simple clicks. You can choose from two convenient payment options, Paypal or Credit card, or a new text to pay option called Zong, which bills directly to your wireless phone carrier.  We built this awesome video player because we wanted to give our movie directly to you.

Okay.  Now I Bought It.  How do I watch it?

We built a digital streaming video player similar to Netflix that you can access from your computer, television, mobile phone, or tablet device as long as you have internet access. To watch the movie, just enter your email address and access code.

Actually, I lied.  I'm still stuck trying to buy the film.  How do I use the paywall?

First, click on your preferred payment method: Paypal or Credit card, or Zong.

Paypal: Click on the Paypal icon. Enter your email address. It'll redirect you to the Paypal payment page.  Enter your Paypal login and password. Hit continue to purchase "Hang Loose". A confirmation email with your "Hang Loose" movie access code will be sent to your email.  Go back to www.Hangloosemovie.com, and use your email address and access code to log in.  If you don't have a Paypal account, you can follow the instructions on the Paypal page to set one up.

Credit Card: Click the credit card icon.  Enter your email address. It'll redirect you to the Credit Card payment page. Enter your credit card account and payment information. Click submit and an email confirmation with your "Hang Loose" access code will be emailed to you. Go back to www.Hangloosemovie.com, and use your email address and access code to log in.

Zong: Click on the Zong icon. Enter your email address, then enter your mobile phone number in the box provided. Click continue. A text message with a 4-digit pin code will be sent to your mobile phone. Enter the pin code back into the box provided. (Pin codes are different from your movie access code.) An email confirmation with your access code will be emailed to you. For more information, go to www.Zong.com.

That was easy.  What format is the digital player in?

It streams through the internet or your mobile wireless network via your laptop, mobile phone, iPad, etc.

Are there any restrictions on how many times I can watch the movie?

You can watch it as much as you'd like.  However, your access code will only allow streaming on two devices. For instance, your iPhone & laptop OR your tablet and Android, etc.  So choose wisely because the first two devices will be the only ones you can watch it on.

Does it matter where I live?

It doesn't matter where you live. We want all of our Hang Loose fans across the globe to be able to watch the movie. As long as you have a Paypal account or a credit card provider that we support, or a cell phone carrier that Zong supports (visit www.Zong.com for more details), you're all good.

Do I need Flash or a certain program to watch the movie?

Flash isn't required at all. The video player supports all you Apple fans. The player will be just fine on your iOS devices. Even on the computer, just be sure your browsers are updated and it should play just fine.

Why is the movie so cheap?!

We're a small indie film company that funded the movie ourselves. We wanted to make it affordable for you by cutting out the Hollywood big wigs. That's why we developed this unique video player; we believe viewers needed an inexpensive, quality movie experience that no one else was offering. If you love it, please share it with your friends by clicking the "share" button inside the video player.

 

Account Issues

I never got my confirmation email after buying.

If you haven't received your confirmation email after a few minutes, check your SPAM or junk mail folder. If you can't find it in your inbox or SPAM/junk, please email support@hangloosemovie.com.

I lost my confirmation email / access code.

If you've lost your confirmation email and/or access code, email support@hangloosemovie.com with your full name and email address that you used to register. It may take a couple days to get back to you.

Why do text messages from Zong say I purchased "Ooyala Game Credits"?

Ooyala is our amazing partner. They run the show on the technical side of things. Don't worry, "Ooyala Game Credits" just means you purchased the movie, Hang Loose.

I live out of the USA, and Zong sends me an error after I select my country.

If you are unable to text to pay with Zong, you may live outside of a region that Zong supports.

 

Technical Issues

The movie won't play on my iPad/iPhone/Tablet/Xbox/Laptop.

Check your internet connection and make sure that you're only playing the movie on the first two devices you accessed it from. For example, if you buy it and watch it on a computer at school and watch it again on your phone, you can ONLY watch it from those two devices. If you're still having problems, please email support@hangloosemovie.com

The streaming is slow or not working.

Glitchy streaming can be caused by a slow internet connection, or buggy software. The first thing to do would be to try a better internet connection. Another thing you can do is update your software, such as your internet browser. If this continues, check to see if there are any firewalls or i ssues with your internet connection.

Zong is not working.

Zong may not be working for you if you do not have a wireless phone carrier that it supports. Zong accepts AT&T, Boost, Sprint, T-Mobile, Virgin, but currently does not support Verizon. Zong also supports a variety of international mobile carriers (not listed here).

I didn't receive a PIN code from Zong.

Zong may take a minute or two to text a PIN code. If you still haven't received a PIN after a couple minutes, start the process over. Zong will pick up where you left off, and no transactions will be processed until you receive your confirmation email.

None of the above help?

Send an email to support@hangloosemovie.com and we'll do our best to help you out.